Contact
We have found that most customer questions can be answered from the list below. If you still need help, please email
support@infinitefashionsllc.com
Our customer service team works Monday-Friday. Please allow 2-4 business days for a response from our team.
How do I start a Return/Exchange:
Read and follow our easy Return/Exchange process here
What is the status of my Return or Exchange:
If you have already gone through our Return/Exchange online process and you have shipped your items back to us, once we receive the products at our warehouse, please allow 7-14 business days for your Return/Exchange to be processed.
To speed this process up, you can email us your tracking number to show that it has arrived at our warehouse, and we will make sure to process your Return/Exchange.
Where’s my package:
If your package has not been delivered and it is beyond the estimated shipping time from the carrier you chose (USPS, Fedex) unfortunately there is nothing we can do but wait. We recommend contacting the courier directly. Sometimes USPS and Fedex have shipping delays beyond our control.
If you no longer want to keep your order because of this delay, once you receive your order, you can start a return here:
When will my order be shipped:
All orders are shipped out Monday - Friday. Orders placed on Friday - Sunday will be shipped out on the following Monday/Tuesday. As stated on our shipping policy page, please allow 2-5 business days for us to process your order and ship with your selected shipping method. Although, we try our best to ship your order out within 1-2 business days.
Wrong item sent or missing item:
If we sent you the wrong item, or forgot an item in your order, please send us pictures of the incorrect item and let us know which item from your order is missing/wrong and we will follow up.
Tracking says my package was delivered but never received it:
In the rare case that your tracking information shows “delivered” to your address but you never received your package, we asked that you file a “lost” package claim with your carrier:
USPS: https://www.usps.com/help/missing-mail.htm
FedEx: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/
UPS: https://www.ups.com/us/en/help-center/sri/infonotice.page
Once you have filed a claim, email us the claim number and we will follow up with the shipping carrier.